Your returns. Collected from
your building.

Join the waitlist

Refer a neighbour — earn up to three free collections when your building launches.

Stay in.

We'll handle

it.

A simpler way to
return parcels.

01

Request your return online

Get your QR code from your retailer as normal.

02

Book a Palyn slot

Book a Palyn slot and choose a day.

03

Drop at your post room

Leave your parcel at the post room before your booked slot.

Booked Express? Your rider comes straight to your door.

04

We handle the rest

Collected, dropped off, with photo confirmation.

Palyn courier

Two ways to book.

Scheduled Choose your day

£5.49 / collection

1 medium sized parcel included — need to send more? Add up to 4 extra for £2.50 each.

Express Same day

£11.99 / collection

1 parcel, any size, any type — as long as it fits the rider bag. Collection within 30 minutes, ideal when a return deadline won't wait.

Because your time is worth more than a trip to the post office.

Good to know.

1.

What counts as a medium sized parcel?

+

For boxed parcels — up to the size of a shoebox. For parcels with soft packaging we accept anything up to the size of a backpack. Anything larger? Book Express.

2.

Do you handle all types of returns?

+

We currently support InPost, Evri and Royal Mail returns — covering the vast majority of online retail. We're always looking to expand, so watch this space.

3.

What if my return deadline is today or tomorrow?

+

Book Express — collection within 30 minutes, any parcel type.

4.

How do I know my parcel has been sent?

+

You'll receive a confirmation from both us and your carrier via email once it's been dropped off.

5.

Where is Palyn launching?

+

We're starting in high-density residential and student buildings across East and Central London — including Canary Wharf, South Bank, and Spitalfields. If your building isn't live yet, join the waitlist and we'll let you know when you're up.

Help your building launch.

We're launching building by building across London hotspots. Join the waitlist for early access and launch pricing.

Join the waitlist